Travel & Hospitality: Rebound and Resilience

The travel and hospitality industry, which was severely impacted by the COVID-19 pandemic, has experienced a remarkable rebound. In 2023, the global travel and tourism market was valued at $4.9 trillion and is expected to reach $11 trillion by 2030, according to the World Travel & Tourism Council. With the surge in travel demand post-pandemic, international arrivals are expected to grow by 4.5% annually.

Technological innovations, such as contactless check-ins, AI-powered travel assistants, and personalized travel experiences, are reshaping how consumers engage with the industry. Meanwhile, the rise of eco-tourism and sustainable travel options is influencing consumer choices, with more travelers prioritizing environmental responsibility.

The global consumer and services industry is on an exciting growth trajectory, with technology, shifting consumer expectations, and economic recovery playing pivotal roles. From logistics and retail to media, consulting, and travel, sectors are adapting rapidly to digitalization, creating new opportunities and business models. With significant market growth projections across nearly every vertical, the industry is poised to continue its upward momentum, driven by innovation, consumer-centricity, and a deepening reliance on data and digital platforms. As companies evolve to meet the demands of a fast-changing world, the consumer and service industry will remain one of the most dynamic and influential sectors globally.

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Chief Technology Officer

Mumbai

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